About Aerial Care

We strive to provide our customers with a professional and reliable TV Aerial Service, a service which can be trusted. Rest assured with 30+ years’ experience in the aerial and Satellite industry we guarantee you will receive not only great service, but also fantastic value.

We recognise it can be a lottery when looking for a competent technician to undertake your installation or repair, which is why you can sit back and let Aerial Care Team do the legwork for you, there is No Additional Cost for this service, we earn our living by obtaining volume rates whilst our customers are charged standard prices, the margin between the two is our income.

Customers booking their work through Aerial Care are plugged into a network of qualified local installation partners, partners who carry out the work at standard fixed prices, whose aim is to provide a prompt service (same day where possible), therefore it is important the technicians are locally based.

Book your job with confidence

Our installation partners answer their own calls, your booking is made directly to them. Partners have a dedicated call handling service providing comprehensive coverage for advice, bookings and customer service. This ensures there is no miscommunication, and you are guaranteed to speak to a knowledgeable advisor whenever you need help.

Technicians you can trust

Technicians are vetted to ensure their background, experience and workmanship fit the following criteria:

• They are fully insured
• They are health and safety working at heights certified
• They are DBS checked
• In the rare instances of a problem their workmanship and materials is covered by a comprehensive written guarantee

First class customer service

A dedicated knowledgeable team are on hand to assist, before, during and after any work has been completed. You are assured if you contact us during working hours to receive a warm friendly telephone help service, and to answer any query you may have. Or you may prefer to email us at any time.

Thank you for taking the time to read this far

The Aerial Care Team values customer feedback and reviews, it would be genuinely appreciated if you can spare a few minutes to fill out the feedback form on the website.

Terms and Conditions (“Terms”)

Last updated: June 03, 2019

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://aerialcare.co.uk website (the “Service”) operated by Aerial Care (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Aerial Care.

Aerial Care has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Aerial Care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

We take great care when dealing with customer data, and we never share any customer data with any unnecessary 3rd party data processors.

We will never ask for any data/information from you that we do not need. If we require any additional information from you we will always explain why we need it and it will always be to help us provide the best service to you.

What do Aerial Care do with your data?

All customer info is synced across to our CRM to manage your enquiry efficiently. It is not synced anywhere else.

Any contact form that is sent in via our website is emailed to our sales team, and a soft copy is also kept within this website. This soft copy is in case there is an issue with sending emails from the website, it ensures no contact form entry is lost.

If you send in a CV your information will be viewed and the email may be left in our email archive in case we need someone with your skill set in future. By sending your CV you are showing a legitimate interest in working for Aerial Care.

Accessing your data

If you wish to receive a copy of the data we hold on you, please send an email us and we will reply within one calendar month with a copy of your data.

Amending your data

If you wish to change any of the information we hold on you, please email changes required and we will action the change as soon as possible. Your request will not take longer than one calendar month to complete.

Deleting your data

If you wish to have all data we hold on your deleted, please send an email us and we will ensure all data relating to you is deleted within one calendar month.

Withdrawing consent to our Newsletter

If you receive our newsletter and wish to unsubscribe, you can click the link in the footer of any newsletter. You will be removed instantly.

Cookies

We use cookies on this website to track visitor behaviour, to help improve the security of our website. The cookies are placed on the site by Google Analytics.

You can learn more about Google’s cookies, here: https://www.google.com/policies/privacy/

You can learn how to manage the cookies your web browser uses, by following the link relevant to you below;

https://support.google.com/chrome/answer/95647?hl=en (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

http://www.opera.com/help/tutorials/security/cookies/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/kb/PH21411 (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Our details

This website is owned and operated by Diva Services.

Changes to this document

This document was created from scratch on the 12th of March 2018 by our appointed DPO (Data Protection Officer)

We may change this document in future but we will ensure we note down the changes in a changelog below.